Trial access
The trial period is shown at signup and does not require a card. Trial access can end automatically if no subscription is completed. No subscription charge is created merely by starting the trial.
Cancellation
Cancelling a monthly or annual subscription prevents future renewal. Access normally continues until the current paid period ends unless the workspace is suspended for another reason.
Refund requests
Refund requests are reviewed case by case using the billing date, duplicate-charge evidence, service issue, account status, and usage. Contact [email protected] with the workspace name and Lemon Squeezy payment reference.
Failed, cancelled, or pending checkout
A failed or cancelled checkout does not activate paid access. If checkout remains pending, check payment history before retrying so a delayed confirmation is not mistaken for a new purchase.
Provider processing
Approved refunds are processed through the subscription payment provider. Bank or card-network processing time is outside Inventix control. Taxes, fees, or currency conversion can affect the final amount shown by the provider.
Store-customer payments
This policy covers payments for the Inventix subscription. Cash, manual terminal, and other payments your customers make to your store are separate business records and are not refunded through Inventix subscription billing.
This page explains the current operating policy in plain language. Keep a copy of relevant billing references when contacting support.
[email protected]