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Inventix help

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Find an answer in the guides, or tell us what happened and which sale or product is affected.

orEmail support[email protected]

Find help with what you're working on.

I cannot sign in

Choose the recovery path that matches email or phone sign-in.

Recover account access

A sale or stock record looks wrong

Check the saved record before repeating checkout or changing stock.

Reconcile the record

I have a subscription question

Find plan, renewal, cancellation, and payment guidance.

Open billing help

My product import stopped

Check your file, match its columns, and fix any rows that need attention.

Fix an import

Tell us what happened

A useful message is short and specific.

Tell us what you were trying to do and what happened instead. Keep private account and customer details out of your message.

  • Your business name
  • The page and action you were using
  • What you expected and what happened
  • The approximate time and the affected sale or product
  • A screenshot with customer details removed

Setup guidance is included during the trial.

We do not publish a 24-hour support promise or guaranteed response time. Urgent account-security concerns should be clearly identified in the subject line.

Email support