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Guides and page contentsSearch all guidesCan I keep selling offline?Recover safelyOld unsent recordsAsk for helpRelated guides

What to do when the connection drops

Check saved records before retrying an uncertain sale or stock change.

1 min readReviewed September 2026 release

Can I keep selling offline?

No. The current release does not confirm or synchronise offline sales, payments or stock changes. A page that remains visible is not evidence that a transaction was saved.

Recover safely

  1. Pause the affected checkout or stock action.
  2. Restore the connection and sign in again if the session expired.
  3. Find the original sale, payment, transfer or adjustment record.
  4. Compare its reference, total and stock effect before deciding whether to retry.
  5. For a separate payment terminal, check its transaction history too.

Old unsent records

Some earlier versions may have left unsent carts, sales or queued records on a device. They are retained without automatic replay. Ask the workspace owner to reconcile them with saved server records.

Do not clear browser storage or the cache merely to remove a warning. Doing so could remove information needed to reconcile an uncertain transaction.

Ask for help

Send support the workspace name, approximate time, action and non-sensitive reference. Do not send passwords, recovery codes or full payment-card details.

Return to the checkout guide once the records are reconciled.

Still stuck? Tell us what happened. Never include your password or recovery codes.