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Inventix support

How can we help?

Setting up your first store, checking a sale, or sorting out your account? Talk to the bitPlugins team behind Inventix.

Send a message

No email address? You can still open chat.

A direct line to our team

Tell us what you need.

Share what you were trying to do and what happened. A product name or sale reference helps us find the right starting point.

Your setup help is free.

We'll guide you through store settings, a sample product import and your first sale. It's included with your trial, monthly plan and yearly plan.

Choose setup help below and tell us your store type, the file you are bringing and when you can talk. We'll confirm the next step and timing by email. Larger data moves, bespoke changes and equipment installation need a separate review.

Start with the setup guide

Please leave out passwords, recovery codes, verification links, card details, and private customer records.

Tell us enough to understand the issue. Please don't include sensitive information.

We'll reply by email. Your message isn't a marketing signup. Privacy

Prefer to talk?

A few helpful starting points.

Get back into your account

Find the right recovery steps for email or phone sign-in.

Read the guide

Check a sale or stock record

Follow a saved transaction before repeating a sale or changing stock.

Read the guide

Manage your subscription

Get help with billing, renewal, cancellation, and payment.

Read the guide

Bring your products over

Prepare your file, match the columns, and sort out any import errors.

Read the guide